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- Questions about payment, pricing and security
- Questions about orders, waybill numbers, shipments and transportation
- Questions about refunds and returns
Questions about payment, pricing and security
We support Paypal and all major credit cards such as Visa, Mastercard, American Express, etc. for payment.
We process all orders in US dollars. Although the contents of your shopping cart are displayed in multiple currencies, you will be billed in U.S. dollars at the latest exchange rate
Yes, free shipping on all orders.
You can be absolutely sure that everything you buy here is safe and secure.
We do not sell customer information. Emails are only used to follow up and send our newsletter of promotions and discount coupons.
For most countries, you will not pay customs duties, but it depends on where you are located and if you order more than 1 item.
Questions about orders, waybill numbers, shipments and transportation
You can place an order from any country and we ship worldwide.
Yes, all customers will receive an order number after placing an order. If you do not receive it within 24 hours, please contact us to assist you.
All inquiries can be sent to service@tl-toysstore.com.
Usually it takes 2-5 working days.
All orders usually take 7-30 business days to arrive. Shipping times vary by product; based on demand and shipping location.
We ship from our cooperative warehouse and factory located in China. Therefore, please expect that your items will be shipped separately (if you ordered more than one item), as different factories specialize in different areas of manufacturing.
Our company is located in Hong Kong and Guangzhou, China; supply warehouse is located in: China; quality supplier contact: China
Questions about refunds and returns
If the product you purchased is not as described or defective, please contact us at service@tl-toysstore.com immediately after receiving your product to provide you with assistance and solutions. See the refund policy for details.